Return & Refund Policy

Returns

At Epsilon Bag, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within [number] days of receipt for a full refund or exchange.

Eligibility for Returns

• Items must be unused and in their original condition with all tags attached.
• Items must be returned in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Custom or personalized items.
• Sale or clearance items.
• Gift cards.

Return Process

1. Initiate a Return: Contact our customer service at info@epsilonbag.com or +91 94264 43078 to initiate a return. Please provide your order number and reason for return.
2. Prepare Your Package: Securely pack the items in their original packaging, including all tags and accessories.
3. Shipping Your Return: You will receive a return shipping label via email. Print the label and affix it to the package. Drop off the package at the nearest shipping location.
4. Inspection and Refund: Once we receive and inspect the returned items, we will process your refund to the original payment method within [number] business days. You will receive a confirmation email once your refund has been processed.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as returns. Specify in your return request that you would like an exchange and indicate the desired item. Exchanges are subject to product availability.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items received.
• For exchanges, the customer is responsible for the return shipping cost, but Epsilon Bag will cover the shipping cost for the new item.

Refunds

• Refunds will be processed within 7 to 10 business days of receiving the returned items.
• Original shipping charges are non-refundable.
• Refunds will be issued to the original payment method.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@epsilonbag.com or +91 94264 43078.