Cancellation & refund policy
Last updated 5 September 2026
Cancelling an order
You can request cancellation any time before your order is shipped by emailing support@epsilonbag.com with your order number. Once an order has shipped it can no longer be cancelled, but you may return it as described below.
Returns
If you are not satisfied, you may return an unused backpack in its original condition, with all tags and packaging, within 7 days of delivery. Request the return from your order page (My orders → the order → Request a return) with the reason and, for damaged or wrong items, a photo. Once approved we arrange a courier pickup from your delivery address — you never need to ship anything yourself. Items that show signs of use, damage or alteration cannot be accepted.
Refunds
Refunds are issued after the returned item passes inspection. For prepaid orders the amount is refunded to the original payment method via Razorpay within 5–7 business days. For Cash on Delivery orders we will ask for your bank or UPI details and transfer the refund within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund including shipping at no cost to you.