Cancellation, return & refund policy

This policy explains how you can cancel, return, exchange or get a refund for a product bought on this website from Earth India Commercial (trading as Epsilon), whether paid online or by Cash on Delivery (COD).

Cancellation

1. You can cancel an order within 7 days of placing it or before it is shipped, whichever comes first. Cancel it yourself from your order page (My orders → the order → Cancel this order).
2. Once an order has shipped or is out for delivery it can no longer be cancelled. You may refuse a Cash on Delivery parcel at the doorstep, or return the product after delivery as described below.
3. For prepaid orders, the amount paid is refunded to the original payment method once the cancellation is confirmed, less any charges that apply under Deductions from refunds. Nothing is charged for a cancelled COD order.

Returns

1. You may return a product within 7 days of delivery. After 7 days we cannot offer a return, exchange or refund of any kind.
2. To be eligible, the product must be unused and in the same condition as you received it, with all tags and its original packaging. Some products or sale items may be excluded from returns; any such exclusion is shown to you at the time of purchase.
3. Request the return from your order page (My orders → the order → Request a return) with the reason and, for damaged, defective or wrong items, a photo. Once approved we arrange a courier pickup from your delivery address — you never need to ship anything yourself.
4. When the returned product reaches us and has been inspected, we email you. Items that show signs of use, damage or alteration cannot be accepted and are sent back to you.

Exchanges

A return request will also be considered for an exchange. If you would prefer a different colour or model instead of a refund, say so in the note when you request the return. After the returned product passes inspection we ship the replacement, subject to availability; if the replacement is not available, we refund you instead. If the replacement is priced differently, we will contact you about the difference before shipping it.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, or a product that is not as shown on the website, tell us within 7 days of delivery by requesting a return from the order page with the matching reason and photos, or by writing to support@epsilonbag.com. Once we have checked the item, we arrange a replacement or a full refund including shipping, at no cost to you.

Refunds

1. Refunds for returns are issued after the returned product reaches us and passes inspection. Refunds for cancelled prepaid orders are initiated when the cancellation is confirmed.
2. For online payments the amount is refunded to the original payment method. For COD orders we ask for your bank account or UPI details and transfer the refund.
3. Any refund approved by Earth India Commercial is processed within 7 days of approval. Refunds for cancelled orders usually reach you within 3–4 working days. The time for the money to appear in your account depends on your bank.

Deductions from refunds

We may deduct certain charges from the refund amount, for orders paid online as well as for Cash on Delivery orders:

• the cost of shipping the order to you and of the reverse pickup, where the return is not due to our error;
• payment-gateway or transaction charges incurred on an online payment;
• the COD handling charge, where one was applied to the order;
• the value of any missing accessories, tags or packaging, or the cost of restoring an item returned in a condition other than the one described above.

The refund amount after any deduction is shown on your order page and in the refund email before the money is sent. No deductions are made when a return or cancellation is due to our error, a wrong or defective item, or damage in transit.

Contact

support@epsilonbag.com · 94264 43078 · Monday–Friday, 9:00–18:00