Shipping policy

Where we ship

We ship to addresses within India through registered domestic courier companies and/or Speed Post.

Timelines

Orders are usually dispatched within 1–2 business days, and in any case within 7 days of the order or payment, or as per the delivery date agreed when the order was confirmed. Typical delivery time is 3–5 business days from dispatch, depending on your location and subject to the courier company’s or post office’s norms. The Platform Owner is not liable for delays in delivery caused by the courier company or postal authority.

Delivery

All orders are delivered to the address you provide at checkout. We email you the carrier and tracking number as soon as your order ships, and again when it is delivered, at the email address on your account.

Charges

Shipping is free on orders above ₹1,500. Below that, a flat charge of ₹99 applies. The exact amount is shown at checkout before you pay. Shipping charges are not refundable, except where a return or cancellation is due to our error, a wrong or defective item, or damage in transit (see our refund policy).

Tracking

Track your order any time from My orders. Tracking details usually appear on the carrier’s website within a few hours of dispatch.

Delivery issues

If a parcel is delayed, damaged or missing, email support@epsilonbag.com with your order number within 48 hours of the expected delivery date and we will investigate with the carrier.